FAQ

Products

Ordering

Products

  • Which robotic liquid handlers do you support?

    We currently offer pipet tips compatible with Agilent Bravo/VPrep/Encore, Beckman Biomek FX/NX/Multimek, PerkinElmer Janus/Evolution P3/Zephyr, and Dynamic Devices Lynx/Oasis liquid handlers.

  • Which type of tips do you make?

    We currently manufacture 10 uL, 30 uL, 50 uL and 70 uL tips in 384 format and 250 uL in 96 format. Please visit our product page for a complete listing.

  • Will you be adding 96 format tips for the Beckman Biomek FX/NX or PerkinElmer Janus/Evolution P3

    Currently we do not have plans to offer any 96 format tips for Beckman Biomek FX/NX/Multimek or PerkinElmer Janus/Evolution P3/Zephyr liquid handlers.

Ordering

  • How long will it take for me to receive my order?

    With customers all around the world, we are happy to send our products to anywhere with an address, usually via FedEx, but we can also ship using your account. If an item is in stock we always dispatch it within 2 working days. While we can’t directly control the delivery times beyond our end, as a general rule, assume that most shipments will take 1–5 business days depending on the distance from our California warehouse.

  • Can you guarantee the best price?

    We can guarantee to better your most recent competitor's quote by at least 10%. 

  • Do you have any promotions?

    Please check our new customer promotions here. If you are an existing customer, please ask us about our Refer A Friend promotion. 

  • Can you provide references?

    Yes, please contact us at sales@fluotics.com with the tip types you are interested in and we will be happy to provide references.

  • Can you provide samples?

    We encourage potential customers to test samples before deciding to purchase. Please contact us at sales@fluotics.com with your sample needs. 

  • Do you provide quantity discounts?

    We’re very happy to discuss discounts for large quantity orders. We don’t require that the entire quantity be placed as a single order. 

  • Can I pay with a credit or lab procurement card?

    We accept all major credit card or lab procurement cards using Paypal or Square. We do add a 3% processing charge that is assessed to us by the payment processor.

  • Do you accept purchase orders?

    Purchase orders are welcome, our payment terms are net 30.

    Have any other questions? Please email us at sales@fluotics.com for a quick reply. 

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