FAQS

Products

WHICH ROBOTIC LIQUID HANDLERS DO YOU SUPPORT?

We currently offer pipet tips compatible with Agilent Bravo/VPrep, Beckman Biomek FX/NX/Multimek, PerkinElmer Janus/Evolution P3/Zephyr, and Tecan Evo/Fluent liquid handlers.

WHICH TIP SIZES DO YOU MAKE?

We currently manufacture:

Agilent Bravo and VPrep 384 format P10 (10 uL)

Agilent Bravo and VPrep 384 format P30 (30 uL)

Agilent Bravo and VPrep 384 format P70 (70 uL)

Agilent Bravo and VPrep 96 format P250 (250 uL)

Beckman Biomek FX/NX 384 format P30 (30 uL)

Beckman Biomek FX/NX 384 format P50 (50 uL)

Tecan Freedom Evo and Fluent 96 format MCA P200 (200 ul)

Tecan Freedom Evo and Fluent 96 format MCA P50 (50 ul)

PerkinElmer Janus and EP3 384 format P30 (30 uL)

PerkinElmer Janus and EP3 96 format P235 (235 uL)

Please visit our product page for a complete listing.

WILL YOU BE ADDING ADDITIONAL PRODUCT LINES?

We plan on adding Analytik Jena Cybio Felix tips by early 2020.

Ordering

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

With customers all around the world, we are happy to send our products to anywhere with an address, usually via UPS/FedEx. We can also ship using your account. If an item is in stock we always dispatch it within 2 working days. While we can’t directly control the delivery times beyond our end, as a general rule, assume that most shipments will take 1–5 business days depending on the distance from our California warehouse.

CAN YOU GUARANTEE THE BEST PRICE?

We can guarantee to better your most recent competitor’s quote by at least 10%.

DO YOU HAVE ANY PROMOTIONS?

Please subscribe to our newsletter in the footer for special promotions. If you are an existing customer, please ask us about our Refer A Friend promotion.

CAN YOU PROVIDE REFERENCES?

Yes, please contact us at sales@fluotics.com with the tip types you are interested in and we will be happy to provide references.

CAN YOU PROVIDE SAMPLES?

We encourage potential customers to test samples before deciding to purchase. Please contact us at sales@fluotics.com with your sample needs.

DO YOU PROVIDE QUANTITY DISCOUNTS?

We’re very happy to discuss discounts for large quantity orders. We don’t require that the entire quantity be placed as a single order.

CAN I PAY WITH A CREDIT OR LAB PROCUREMENT CARD?

We accept all major credit card or lab procurement cards using Paypal or Square. We do add a 3% processing charge that is assessed to us by the payment processor.

DO YOU ACCEPT PURCHASE ORDERS?

Purchase orders are welcome, our standard payment terms are net 30.

DO YOU GUARANTEE PRODUCT PERFORMANCE?

Fluotics fully guarantees its product performance. Please contact us within 6 months after delivery for refund or replacement if product does not meet your expectations

Have any other questions? Please email us at sales@fluotics.com for a quick reply.