loader image

FAQS

Products

WHICH ROBOTIC LIQUID HANDLERS DO YOU SUPPORT?
WHICH TIP SIZES DO YOU MAKE?

Please visit our new tip finder for a complete listing.

WILL YOU BE ADDING ADDITIONAL PRODUCT LINES?

We plan on adding Hamilton 384 format and FLIPR 96 and 384 format. Please check with us for updates.

Ordering

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

With warehouses in USA, Europe and Asia we can deliver to customers all around the world and to anywhere with an address, usually via UPS/FedEx. We can also ship using your shipping account. If an item is in stock we always dispatch it within 2 working days. While we can’t directly control the delivery times beyond our end, as a general rule, assume that most shipments will take 1–5 business days depending on the distance from our closest warehouse.

CAN YOU GUARANTEE THE BEST PRICE?

We strive to offer the best value, please let us know if our quote is not competitive enough and we will look into it further. 

DO YOU HAVE ANY PROMOTIONS?

Please subscribe to our newsletter in the footer for special promotions. If you are an existing customer, please ask us about our Refer a Friend promotion.

CAN YOU PROVIDE REFERENCES?
Yes, please contact us at sales@fluotics.com with the tip types you are interested in and we will be happy to provide references.
CAN YOU PROVIDE SAMPLES?
We encourage potential customers to test samples before deciding to purchase. Please contact us at sales@fluotics.com with your sample needs.
DO YOU PROVIDE QUANTITY DISCOUNTS?

We’re very happy to discuss discounts for large quantity orders. These can also be standing orders delivered within 12 months of the order date. 

CAN I PAY WITH A CREDIT OR LAB PROCUREMENT CARD?

We accept all major credit card or lab procurement cards. We do add a 3% processing charge for domestic orders that is assessed to us by the payment processor.

DO YOU ACCEPT PURCHASE ORDERS?

Purchase orders are welcome, our standard payment terms are net 30.

DO YOU GUARANTEE PRODUCT PERFORMANCE?

Fluotics fully guarantees its product performance. Please contact us within 6 months after delivery for refund or replacement if product does not meet your expectations

Have any other questions? Please email us at sales@fluotics.com for a quick reply.